Usability issues of e-learning systems: A case study for the Moodle learning management system

Abstract

A systematic review was carried out on the production and publication of research papers concerning the study of e-Learning Systems and the Learning Management System called Moodle and its usability problems between 2018 and 2021 under the PRISMA approach (Preferred Reporting Items for Systematic reviews and Meta-Analyses). The purpose of the analysis proposed in this paper is to know the main characteristics of the publications registered in the Scopus and WoS databases and their scope in the study of the proposed variables, achieving the identification of 129 publications. Thanks to this first identification, it was possible to refine the results through the keywords entered in the search button of both platforms, which were e-learning systems, moodle learning management management system, reached a total of 19 documents, already excluding duplicates and those that did not meet the analysis criteria. The identified scientific publications were analyzed, expecting to know the main characteristics within the execution of research projects concerning the study of the problems presented in the use of teaching strategies based on the use of digital tools such as Moodle within the Latin American educational management, evidencing as the main drawback, the digital inequality gaps that comprise the difficult access to electronic devices and technological devices by families with low socioeconomic level present in emerging economies such as those studied in the Latin American community, and what represents for governments a priority issue in the fulfillment of state objectives in defense of the Fundamental Right to education.