Qualitative model for the improvement of the human talent management process in the hospital sector in Colombia

Palacios-Alvarado Wlamyr, Caicedo-Rolon Alvaro Junior, Davila Perez Marvin Vladimir

Abstract


The intervention in the area of human talent management in a company is essential for decision making and development, therefore, the performance of the personnel must be more effective and allow the organization to meet the proposed objectives. According to Chiavenato (2002): Human talent management is an area that is very sensitive to the mentality that prevails in organizations. It is contingent and situational, since it depends on aspects such as the culture of each organization, the organizational structure adopted, the characteristics of the environmental context, the organization's business, the technology used, the internal processes and a myriad of other important variables (p.6). In addition to this, companies today are imposed in such a way that they intend to contribute to the development of productivity and competitiveness, therefore, they seek to determine the necessary tools, which want to rescue the human being within the role he plays in the organization, since he is the most important resource to achieve high quality, which is based on the creation, dissemination and use of knowledge

Keywords


activity, standard, method, process, process, variable

Full Text:

PDF

References


Acosta, J., Fernández, R. & Mogollón, A. (2002). Definition of interview. from: http://catarina.udlap.mx/u_dl_a/tales/documentos/lhr/escamilla_a_m/capitulo2.pdf

Alavi, M. & Leidner, D. (2003). Definition of knowledge. Retrieved June 2, 2017 from: http://www.revistaespacios.com/a05v26n02/05260242.html

Alba, A. (1996). Definition of experience. Retrieved from: http://sifp1.psico.edu.uy/sites/default/files/Trabajos%20finales/%20Archivos/trabajo_final_de_grado_valentina_da_luz_0.pdf

Office of the Mayor of Bogotá (1998). Decree 1567 of 1998 national level, regulated by National Decree 1572 of 1998, partially regulated by National Decree 1227 of 2005. Bogotá: La Alcaldía. Retrieved from: http://www.alcaldiabogota.gov.co/sisjur/normas/Norma1.jsp?i=1246

Office of the Mayor of Bogotá (2004). Law 909 of 2004 national level, partially regulated by National Decree 4500 of 2005, Regulated by National Decree 3905 of 2009, Partially regulated by National Decree 4567 of 2011. Bogotá: The Mayor's Office. Retrieved from: http://www.alcaldiabogota.gov.co/sisjur/normas/Norma1.jsp?i=14861

Office of the Mayor of Bogotá (2005). Decree 785 of 2005 at the national level, By which the system of nomenclature and classification and general functions and requirements of the jobs of the territorial entities that are regulated by the provisions of Law 909 of 2004 is established. Bogotá: The Mayor's Office. Retrieved from: http://www.alcaldiabogota.gov.co/sisjur/normas/Norma1.jsp?i=16127

Alles, M. (2005). Design by Competencies: 360° assessment. Retrieved July 1, 2017 from: https://isabelportoperez.files.wordpress.com/2012/02/alles-martha-desempec3b1o-por- competencies-from-360c2ba-complete.pdf.

Arévalo, Y. & Leguizamon, C. (2009). Design and implementation of the functions manual of the company annar diagnostica IMPORT LTDA. Degree work. National Open and Distance University. Bogotá, Colombia. Recuperado de: http://repository.unad.edu.co/bitstream/10596/1147/1/2009-02-01P-0027.pdf

Arroyabe, G. (2014). Induction and reinduction primer. Retrieved from: http://energuaviare.com/sites/default/files/MANUAL%20DE%20INDUCCIO%CC%81N%20Y%20REINDUCCIO%CC%81N_0.pdf

Benalcázar, D. & Herrera, J. (2010). "Manual of administrative procedures, for the National School Ibarra, in the city of Ibarra, province of Imbabura". Degree work. Technical University of the North. Ibarra, Ecuador. Retrieved from: http://repositorio.utn.edu.ec/bitstream/123456789/369/1/02%20ICO%20186%20TESIS.pdf

Bustamante, C. (2016), Proposal of the functions manual, processes manual and procedures manual of the footwear company Start Chic S.A.S of San José de Cúcuta. Degree work. Technologist in Industrial Processes. Francisco de Paula Santander University. Cúcuta, Colombia.

Carvajal, A Guzmán, N. & Mota, F. (2011). Design of an Induction Program for New Personnel at Compañía Anónima Nacional Teléfonos de Venezuela (CANTV). Graduate Work. Bachelor's Degree in Human Resources Management. University of Oriente. Maturín, Venezuela.

Castellanos, V. Cruz, N. Fragoso, L. & Muñoz, J. (2012). Characterization of the Model of Induction, Reinduction, Training and Staff Training in a Health Service Provider Institution and Identification of Adherence to Institutional Strategic Guidelines. Specialization. Health Administration. Catholic University of Manizales. Manizales, Colombia.

Castellanos, V., Cruz, N., Fragoso, L. & Muñoz, J. (2012). Characterization of the induction, re-induction, training and staff training model in a health service provider institution and identification of adherence to institutional strategic guidelines. Graduate work. Catholic University of Manizales. Manizales, Colombia. Retrieved from: http://repositorio.ucm.edu.co:8080/jspui/bitstream/handle/10839/232/Viviana%20Patricia%20castellanos.pdf?sequence=1&isAllowed=y

Castillo, J. (1993). Personnel Administration. Bogotá: ECOE.

Chiavenato, I. (2007). Administración de recursos humanos. Bogota: McGraw-Hill.

Chiavenato, I. (2008). Human Talent Management. Bogotá: McGraw-Hill

National Civil Service Commission. (2011). Agreement 0,00137, January 14, 2011, by which the standard system of job performance evaluation of administrative career services and probationary period is established. Bogotá: CNSC. Retrieved from: https://www.cnsc.gov.co/index.php/normatividad/acuerdos?download=1074:acuerdo-137-2010-01-14-establece-el-sistema-tipo-de-evaluacion-de-desempeno-laboral-de-los-empleados-de-carrera-administrativa-y-en-periodo-de-prueba

Continolo (1984). Manual definition of functions. Management and organization of administrative work. Retrieved from: https://issuu.com/cengagelatam/docs/como_elaborar_manuales_administrativos_rodriguez_v

Corral, C. Gil, M. Velasco, R. & Serrano, M. (2011). The Importance of the Induction Program, in Private Sector Companies. Retrieved from: http://www.itson.mx/publicaciones/pacioli/documents/no74/28.-_ponencia_9__1_.pdf

Cumbe, M. (2014). Elaboration of the functions manuals for the Kennedy Educational Unit in the period November 2013-May 2014. Degree work. Bachelor's degree in work psychology. Salesian Polytechnic University. Cuenca. Ecuador.

Davis, K. & Newtrom, J. (1991). Definition of worker satisfaction. Retrieved from: https://www.google.com.co/url?sa=t&rct=j&q=&esrc=s&source=web&cd=14&cad=rja&uact=8&ved=0ahUKEwiA4KimqKPWAhXH6iYKHTpMA1MQFghqMA0&url=http%3A%2F%2Fwww.cervantesvirtual.com%2FdownloadPdf%2Fel-climate-and-worker-satisfaction-in-teachers-at-the-instituto-tecnologico-de-administracion-de-empresas-intae-de-ciudad-de-san-pedro-sula-cortes%2F&usg=AFQjCNFVTAZrq7BtifKsTdgAXLa8FC9YWA

Dessler, G. & Varela, R. (2011). Human Resource Management: Latin American Approach. Retrieved from: http://www.frenteestudiantil.com/upload/material_digital/libros_varios/RRHH/Administraci%F3n%20de%20recursos%20humanos%20-%20Dessler%20-%205ta.pdf

Drovett (1992). Definition of worker training. Retrieved June 9, 2017 from: https://www.google.com.co/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwihkM7Rn6PWAhUHNiYKHfBAC8IQFggzMAI&url=https%3A%2F%2Fdialnet.unirioja.es%2Fdownload%2Farticulo%2F2573481.pdf&usg=AFQjCNEEprUxXAQoyxYPg5xKzvx6ZoYJSQ

Flor, M. (2006). Organization and Business Processes. Definition of diagnosis. Retrieved from: http://www.eumed.net/tesis-doctorales/2013/erv/diagnostico.html#_ftn2

Garcia, G. (2014). "Importance of induction for the performance of personnel in medium-sized industrial companies". Degree work. Rafael Landívar University. Quetzaltenango. Retrieved from: http://biblio3.url.edu.gt/Tesario/2014/01/01/Garcia-Gladys.pdf

Giraldo, C. (2004). Creation of a performance evaluation model under the theory of competencies. Degree work. University of Antioquia. Medellín, Colombia. Retrieved from: http://bibliotecadigital.udea.edu.co/bitstream/10495/258/1/CreacionModeloEvaluacionDesempe%C3%B1oTeoriaCompetencias.pdf

Granes, G. (2007). Design of a performance evaluation system based on a competency model. Graduate work. Andrés Bello Catholic University. Caracas, Venezuela. Retrieved from: http://biblioteca2.ucab.edu.ve/anexos/biblioteca/marc/texto/AAR1793.pdf

Iturralde, J. (2011). The evaluation of job performance and its impact on the performance results of the workers of the savings and credit cooperative OSCUS LTDA of the city of Ambato in the year 2010. Degree work. Technical University of Ambato. Ambato, Ecuador. Retrieved from: http://repositorio.uta.edu.ec/bitstream/123456789/1786/1/TA0097.pdf

Jiménez, M. & Puerto, L. (2014). Design of a Function Manual for the company Fundación Ser as a strategy for the improvement of administrative processes and procedures. Graduate work. Public Accountant. University of Cartagena. Cartagena, Colombia.

Mejía, Y. (2012) "Evaluación del Desempeño con Enfoque en las Competencias Laborales" Estudio Realizado con Agentes de Servicio Telefónico en la Ciudad de Quetzaltenango. Thesis Industrial/Organizational Psychologist. Rafael Landívar University. Quezaltenango, Guatemala.

Mejía, Y. (2012). "Performance evaluation with a focus on labor competencies" (study conducted with telephone service agents in the city of Quetzaltenango. Graduate thesis. Rafael Landívar University. Quetzaltenango. Retrieved from: http://biblio3.url.edu.gt/Tesario/2012/05/43/Mejia-Yessika.pdf

International Labour Organization.(2017) What is occupational analysis? Retrieved from: http://www.oitcinterfor.org/p%C3%A1gina-libro/7-%C2%BFqu%C3%A9-an%C3%A1lisis- occupational

Presidency of Colombia (2015). Guide for the evaluation of job performance. Bogotá: La Presidencia. Retrieved from: http://es.presidencia.gov.co/dapre/DocumentosSIGEPRE/G-TH-03-evaluacion-desempeno-laboral.pdf

Ramírez, G. (2004). Induction and training processes. Retrieved from: https://www.arlsura.com/pag_serlinea/distribuidores/doc/documentacion/induccion.pdf

Robbins, S. (2004). Definition of organizational behavior. Retrieved from: https://books.google.com.co/books?id=OWBokj2RqBYC&printsec=frontcover&hl=es&redir_esc=y#v=onepage&q&f=false

Rodríguez, J. (2012). How to develop and use Administrative Manuals. Retrieved June 16, 2017 from: https://issuu.com/cengagelatam/docs/como_elaborar_manuales_administrativos_rodriguez_v

Rodríguez, V. (2003). Design of an induction program for the personnel of a manufacturing company dedicated to the production and commercialization of personal care products. Degree work. Andrés Bello Catholic University. Caracas, Venezuela. Retrieved from: http://biblioteca2.ucab.edu.ve/anexos/biblioteca/marc/texto/AAQ2739.pdf

Rojas, W. (2015). Competency-based performance evaluation. Retrieved from: https://www.esan.edu.pe/conexion/actualidad/2015/05/08/evaluacion-desempeno-basada-competencias/

Romero, M. (2017). Performance evaluation by competencies. Retrieved from: https://es.slideshare.net/MelRo23/evaluacin-de-desempeo-por-competencias

Tamayo, M. & Tamayo, M. (2003). The Process of Scientific Research. Definition of descriptive research. Retrieved from: https://es.scribd.com/doc/12235974/Tamayo-y-Tamayo-Mario-El-Proceso-de-la- Scientific-Research.

Turro, M. (2011). Programa de Inducción de Personal. from: http://crc.fecoprod.com.py/docmanager/docs/Programa%20de%20Induccion%20de%20Personal.pdf

Villa, A. (2013) Manual of functions for the company montajes Tecnicometalmecánico S.A.S in the city of Cartagena, Bolivar. Degree project. Industrial Management Technologist. National Open and Distance University. Cartagena, Colombia.

Zúñiga, A. & Guzmán, P & Ortega, O. (2013) Manual De Funciones Y Manual De Procedimientos Empresa: Comercial Nutresa S.A.S. Trabajo de Grado. Industrial Engineer. Francisco de Paula Santander University. Cúcuta, Colombia.


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Journal of Language and Linguistic Studies
ISSN 1305-578X (Online)
Copyright © 2005-2022 by Journal of Language and Linguistic Studies